Peloton: More than a Fancy Bike with Hot Instructors

Peloton is a lesson in creating a People First Culture.

Yes, your ride may begin with a shout out from your favorite instructor and end in your living room, but Peloton got it right way before that - they started with their people first.

Years ago, I had a desire to open up a fitness studio. I wanted to offer spin (indoor cycling), hot yoga and barre classes with dreams of luxury levels of customer experience, where we anticipated every customer’s need. In order to deliver on...

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