How can we help you have the best video MPIs?
We train technicians a step-by-step process that builds confidence, customer trust and money.
Schedule Your in-person Video MPI Training for techs.
An interactive workshop, role-playing and in shop one-on-one video coaching experience for techs.
The axel experience
The ONLY dedicated video multi-point inspection training and coaching experience guaranteed to get you results.
the Training Your Techs Actually Enjoy
The Axel Onsite Hybrid experience is designed to get your team the live training they need and the tools you need to keep it going.
60-Minute Onsite Training
We bring our proven 5 Gears to Video Mastery method directly to your shop with engaging, hands-on instruction that keeps techs interested and involved.
1-on-1 Coaching
Each tech receives personalized coaching in their bay, using their tools, on their actual work orders - cementing the training immediately.
Real-World Skills
Techs learn to create concise, trustworthy videos that customers actually watch and understand, boosting your approval rates.
Immediate Implementation
Your team leaves training ready to create professional videos that same day - no lengthy learning curve.
Powered by Shift Awake
what managers say
“Our videos now follow a clear process that customers respond to. We've increased our average RO value from $300 to $500!”
who is this for
It’s for you if you’re a dealership:
Just getting started with video multi-point inspections.
Using video, but it’s not working great.
Leader spread too thin and needs fast results.
Who needs techs trained, and can manage the rest.
what techs learn
A super simple 5-step plan to follow every time they record a video, as well as:
How to speak so customers trust them.
How to make videos that are short, clear, and powerful.
How to spot what makes a video good or not-so-good.
How to fix their own videos and improve fast.
tools techs get
We give them the tools to grow their confidence and increase the money in their pocket:
Certification for 12 months
Flashcards making difficult explanations, easy
Scripts to help with talking on camera
Weekly Email Tips for 8 weeks
Tools leaders get
We give you everything to keep the program going way after we leave:
5 Gears Program Playbook: Easy steps to keep techs on track.
Custom Scorecard: Helps managers check video quality.
Coaching Guide: Great questions to help your team grow.
What technicians Say
“They broke down the whole process of the video; from how to start and the benefits of each recommendation.”
“The training helped with the way we should follow through everything from beginning to end; and how to hit every point so the trust and comfort of the customer is fulfilled. ”
“It gave helpful tips on shortening videos and being more effective. ”
“We learned how to better connect with the customer on videos and produce better quality videos.”
“It’s always amazing when JJ comes to help me with the stuff I’ve either forgotten about or slowly let it kind of slip away! It’s a good reminder of what to do!”
“The training improved my presentation and helped me learn what I can improve in my videos. It helped me find the best way to present a video to the customer for a better experience.”
about our founder
Jacqueline Jasionowski is the founder of Shift Awake Group and creator of The Axel Experience. With 20+ years in the automotive industry—including OEM leadership and hands-on dealership consulting—she’s helped transform how service teams use video to build trust and drive results.
Her 5 Gears to Video Mastery framework blends technical skill with clear communication, leading to 40%+ increases in video use, higher customer pay hours, and stronger technician confidence. Bold, creative, and purpose-driven, Jacqueline is changing the game in fixed ops—one video at a time.
FAQs
-
It’s a 60-minute class taught in person. Techs learn a simple 5-step process to make better videos. The class includes role-playing, printed guides, tools, and live practice.
-
Training happens in your dealership’s conference room with 3–7 techs per session. Each workshop is 60 minutes plus 30 extra minutes for questions or more practice. After the class, each tech gets a 1-on-1 coaching session (15–20 minutes) back in the shop using their own video. We’ll stay flexible to fit your tech count—50 techs usually need 5–6 days.
-
Absolutely. Start with a smaller group and bring in more when you’re ready.
-
Book a call with Jacqueline to see if your dealership is a good fit. Requirements include leadership support and a readiness to launch a video MPI program using our tools.
-
At your dealership. We just need a quiet room with a screen or projector.
-
You’ll have a call with Shift Awake Group and get a welcome email, training videos, and the full workshop schedule.
-
Most dealerships begin around 8 AM. Each session runs about 90 minutes.
-
Make sure your team is excited and ready to learn. Once you get the welcome email, you’re all set. If not, contact us at: support@shiftawake.com.
-
One of our expert facilitators. We’ll match you with the right one during your enrollment call.
-
A good attitude and their phones. We provide all other materials.
-
You can upgrade to our Axel Full-Immersion Program—a full 60-day coaching and training experience. We do it all for you.
-
Yes. You can reschedule once within 6 months for a $100 transfer fee. We can’t accept reschedule requests within 30 days of the training date.
-
If we cancel a training event, you get a full refund within 60 days. If it’s postponed, your registration rolls over. Otherwise, Axel 5 Gears to Video Mastery purchases are non-refundable.
-
Yes, we’ll bill you after the training for the trainer’s travel expenses.
-
We provide scorecards and coaching guides so you can track progress, hold techs accountable, and improve video quality over time.
