SMS/MMS messaging terms and conditions
Effective Date: July 26, 2026
These SMS/MMS Messaging Terms and Conditions (“Messaging Terms”) govern text messages sent by Luxtrinsic LLC, which operates the customer-facing brand Shift Awake Group (“Shift Awake Group,” “we,” “us,” or “our”).
Messaging Program
Shift Awake Group offers both marketing and non-marketing text messaging programs.
Depending on the consent you provide, messages may include:
Marketing messages: Special offers, promotions, event announcements, program information, service updates, and information about products or services offered by Shift Awake Group.
Non-marketing messages: Appointment confirmations and reminders, scheduling updates, requested follow-ups, customer-care communications, account notifications, and other informational messages related to your interactions with Shift Awake Group.
Marketing and non-marketing consent are collected separately. You may choose to receive one category, both categories, or neither category.
Age Requirement You must be at least 18 years old or have the permission of a parent or legal guardian to participate in the messaging program.
Consent to Receive Messages
By affirmatively selecting a messaging consent option and providing your mobile number, you consent to receive recurring SMS and MMS messages from Luxtrinsic LLC and its Shift Awake Group brand concerning the message category or categories you selected.
Messages may be sent using automated technology. Your consent applies only to Luxtrinsic LLC, Shift Awake Group, and the messaging purposes disclosed when you opted in.
Your consent to receive marketing messages is not a condition of purchasing any property, goods, or services.
Providing a telephone number without affirmatively opting in does not, by itself, constitute consent to receive recurring marketing messages.
Confirmation of Enrollment
After opting in, you may receive a message confirming your enrollment. The confirmation may identify the sender as Shift Awake Group, operated by Luxtrinsic LLC.
Message Frequency
Message frequency varies depending on the messaging programs you select, your interactions with Shift Awake Group, and the services you request.
Message and Data Rates
Message and data rates may apply to messages sent to you from us and to messages you send to us. Contact your wireless carrier if you have questions about your text messaging or data plan.
Carriers are not liable for delayed or undelivered messages.
How to Opt Out
You may cancel text messaging at any time by replying STOP to any message you receive from us at [SMS PHONE NUMBER].
After you submit an opt-out request, you may receive one final text message confirming that you have been unsubscribed. After that confirmation, you will no longer receive messages covered by your opt-out request unless you provide new consent by enrolling again.
We will also honor other legally recognized and reasonable requests to revoke consent. You may contact us at support@shiftawake.com if you need assistance with an opt-out request.
Opting out of marketing messages does not necessarily prevent you from receiving separately authorized non-marketing messages. You may revoke consent for either or both message categories at any time.
Rejoining the Messaging Program
If you unsubscribe and later wish to receive messages again, you must provide new consent by completing the applicable opt-in process.
Help and Customer Support
For assistance with the messaging program, reply HELP to any message you receive from us at [SMS PHONE NUMBER].
You may also contact Shift Awake Group at support@shiftawake.com.
Changing or Transferring Your Mobile Number
If you change, deactivate, surrender, or transfer your mobile number to another person, please reply STOP before discontinuing use of the number or notify us at support@shiftawake.com.
This helps prevent messages intended for you from being delivered to someone who later receives your former number.
Privacy and Mobile Information
Information collected through our messaging programs will be handled in accordance with our Privacy Policy.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors that provide supporting services, such as customer service or messaging delivery. Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.
Messaging Program Changes
Luxtrinsic LLC may modify, suspend, or terminate a Shift Awake Group messaging program at any time.
We may also update these Messaging Terms by posting a revised version with an updated effective date. Your continued participation in a messaging program after revised terms become effective constitutes acceptance of those revised terms.
If you do not agree with an update, you should opt out by replying STOP.
Compliance
Our messaging programs are intended to operate in accordance with applicable federal and state laws, regulations, carrier requirements, and messaging-industry standards.
Contact Us
If you have questions about these Messaging Terms or a Shift Awake Group messaging program, contact:
Luxtrinsic LLC
Customer-facing brand: Shift Awake Group
Email:support@shiftawake.com
SMS: (864) 312-7596
Website:https://www.shiftawake.com